Northcraft GoodsPersonalisation FAQ
Everything you need to know about adding names and messages to your order.
Your questions
How do I add a name or message?
Choose your design in our Etsy shop and type the name, date or message into the personalisation box before you check out. Please check spelling carefully – we copy it exactly as written. [character limit per product – to confirm]
Will I see a proof?
[Proof policy – to confirm] If anything in your wording is unclear, we'll message you through Etsy before we make it.
When will my order arrive?
Everything is made to order. Production and delivery times are shown on each Etsy listing, and Christmas order-by dates are on our delivery page.
Can I return a personalised item?
Personalised items are made specially for you, so they can't be returned for a change of mind. If anything arrives damaged, faulty or not as ordered, message us and we'll put it right. See returns.
Why do I order on Etsy?
Our shop runs on Etsy, so you check out with Etsy's secure payments and Etsy's purchase protection. This site is where you can browse our collections and learn more about us.
Do you take bulk or corporate orders?
Yes – email hello@northcraftgoods.co.uk with what you need and we'll reply with options. [minimums – to confirm]
How it works
- Choose your design in our Etsy shop.
- Type the name or message in the personalisation box.
- We make it to order and post it to you.
Still stuck?
Contact us and we'll help.